How To Cancel Peacock—Everything You Need To Know

Ashley Ferraro, Consumer Operations
Jan 19, 2024
 • 
10
 Min Read

Peacock is an online streaming platform operated by NBCUniversal and catering to over 28 million subscribers worldwide. Its content library includes popular movies and TV shows from DreamWorks Animation, Universal Pictures, and other media entities owned by the same parent company. 

If you’re experiencing technical issues with the platform or no longer find Peacock’s content worthy of a monthly payment, you might start thinking about canceling your subscription. This guide will teach you how to cancel Peacock easily on any device and how you can prevent further subscription charges during the cancelation process. 

The information presented in this guide is valid as of December 2023. Visit the official Peacock website or contact the platform’s customer support for the most recent updates.

How To Cancel a Peacock Subscription Through Your Browser

Regardless of the device you use to stream Peacock’s content, you can cancel your subscription through your web browser by following these steps:

  1. Visit the Peacock website.
  2. Log into your account.
  3. Click on your profile picture in the top right corner.
  4. Click on Account.
  5. Choose Change or Cancel Plan.
  6. Click on Cancel Plan.
  7. Answer the subsequent questionnaire.
  8. Choose Cancel Plan again.

If you’ve subscribed to Peacock through a third-party platform, like Roku or Amazon, you’ll have to follow those platforms’ individual cancellation procedures. 

How To Cancel Peacock on Roku

To cancel a Peacock subscription through Roku, you can do one of the following:

For detailed explanations of both methods, consult the table below:

Roku Website Roku TV
  1. Visit the Roku website.

  2. Log into your Roku account.

  3. Access the Manage Account page.

  4. Click on Manage your subscriptions.

  5. Find your Peacock subscription.

  6. Click Unsubscribe next to it.

  1. Press Home on your TV remote.

  2. Find Peacock on your channel grid.

  3. Press the Star (*) button on your remote.

  4. Click Cancel Subscription.

  5. Confirm your decision.

  6. Choose Done.

Sometimes, the communication between Roku and Peacock may fall through, according to some experiences posted on the Roku Community page. In the off chance this happens, you shouldcancel your subscription at least a week before the end of the current billing period to prevent any unwanted charges.

A person pointing a TV remote at a vaguely blurred Universal logo on the screen.
Source: Jonas Leupe

How To Cancel Peacock on Amazon Prime and Amazon Firestick

To terminate your Peacock subscription on Amazon Prime or Firestick, follow the instructions from the table below: 

Amazon Prime
Amazon Firestick
  1. Visit Amazon’s website.

  2. Open the Your Memberships and Subscriptions page.

  3. Click Manage Subscription.

  4. Choose Advance Controls.

  5. Follow the on-screen instructions to cancel your subscription.

  1. Access the Settings menu via the gear icon in the upper right corner.

  2. Open Account & Profile Settings.

  3. Choose Prime Video.

  4. Navigate to Prime Video Channel Subscriptions.

  5. Find Peacock TV and click Cancel Subscription next to it.

If you’re canceling from the Amazon Prime website, bear in mind that the Advance Controls option will lead you to the Peacock website, where you can terminate your subscription by following the instructions at the beginning of this guide.

A close-up of a smartphone with the Amazon logo on the screen
Source: Christian Weidiger

Additional Information About Canceling Peacock

You can terminate your Peacock subscription at any time. Once you cancel, you’ll be able to access your premium Peacock account until the end of the billing period. After that, your account will automatically revert to the Peacock Free status—though you can also choose to delete your account entirely.

You should also know that you’re not eligible for a refund if you cancel before the end of the current billing period.

How To Handle Potential Subscription Cancellation Issues

Unfortunately, issues with the cancelation processes for online subscriptions aren’t uncommon, especially if you’ve signed up for platforms through third-party services. For instance, if you’ve paid for Peacock through Google Play, Peacock’s website will direct you there once you decide to cancel your subscription—but when you look in the Google Play Store, the subscription might be absent, according to a claim from one customer.

In case of missing subscriptions, Peacock’s customer support team should be able to help. Be aware that, if the problem isn’t resolved by the end of the current billing period, you’ll be charged for another month. 

Besides miscommunication and technical glitches, cancelation problems may also occur due to company policies. Some subscription services try to deter customers from terminating their subscriptions via exit surveys. Others may make the unsubscribe link intentionally small or generate special offers to incentivize customers to remain subscribed.

All of these tactics can delay your cancelation enough so that you get billed for another month. There are ways to mitigate such issues, though, and that is by signing up with virtual cards. These cards are connected to a real funding source but replace your actual financial information with random card numbers at checkout, protecting it from potential misuse.

Besides safeguarding your card and bank data in case of a data breach on the merchant's servers, virtual card providers like Privacy offer comprehensive card settings to help you control your spending.

A woman in a blue sweater typing on a laptop.
Source: Luke Southern

Prevent Unwanted Subscription Payments With Privacy Virtual Cards

You can connect your bank account or debit card with Privacy and sign up for your favorite subscription services, such as Paramount Plus, Xbox Game Pass, ESPN Plus, or Apple Music

With Privacy, you can create two types of cards:

  • Single-Use Cards—They close automatically soon after the first transaction is finalized and are perfect for paying on websites you’re visiting for the first time and don’t entirely trust.
  • Merchant-Locked Cards—These cards “lock” to the first merchant you use them at, which makes them an excellent choice for recurring payments such as subscriptions.

You can take advantage of additional settings available for Merchant-Locked Cards to manage your subscription payments. If you pause or close your card, you can prevent charges during the cancellation process or after you have already completed all the required steps. The pause and close feature is especially convenient if the service provider makes the subscription difficult to cancel. 

Privacy also lets you set spending limits on each card and stop online merchants from charging you more than the agreed amount. Privacy will decline any charges that exceed the preset limit.

Privacy Virtual Cards—Additional Features for Smooth Transactions

Privacy also streamlines online payments via its browser extension, available for Chrome, Edge, Safari, and Firefox. The extension autofills your virtual card numbers at checkout, saving you the time you’d otherwise spend entering the information manually. You can also enjoy seamless checkouts on an iPad or iPhone with the Safari iOS extension

Privacy also has a dedicated mobile app, which is available on Android and iOS devices. You can use the app to generate new cards or manage existing ones on the go, as well as receive real-time notifications about your account activity.

Start Using Privacy Virtual Cards in Four Easy Steps

To protect against unexpected subscription payments, start using Privacy by completing a few easy steps:

  1. Sign up
  2. Provide the information necessary to confirm your identity 
  3. Connect your bank account or debit card as a funding source
  4. Request and generate your first Privacy Virtual Card

Privacy Virtual Cards are issued by the two major card networks—Visa® and Mastercard®. As a result, you can use them with most online service providers and merchants, such as Audible, Grammarly, YouTube TV, Playstation Plus, or HBO Max.

Privacy — Seamless & Secure Online Card Payments
Checkout securely online by creating unique virtual card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.
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