How To Cancel Curology—A Step-By-Step Guide

Ashley Ferraro, Consumer Operations
Dec 11, 2023
 • 
10
 Min Read

Subscription-based services have become the standard for many consumers, with Americans spending an average of $273 monthly on subscriptions and memberships for everything from learning tools to beauty products. One such service is Curology, a personalized skincare brand that offers custom prescription creams to target specific skin concerns, including acne, wrinkles, and dark spots. 

With over 4 million customers and a growing fan base (450+k Instagram followers), Curology has gained popularity for its accessible and convenient approach to skincare. Despite its success, Curology seems to be costly or ineffective for some users.

If you’re among those customers who are no longer interested, learn how to cancel Curology and end your subscription in a few easy steps. This guide also explains how to effortlessly manage your subscriptions and memberships without fear of unwarranted charges.

Note that the information in this article was sourced in November 2023. For updates, please visit the official company website or contact customer support directly.

What You Need To Know About Canceling Curology

A close-up photo of two credit cards on a laptop
Source: Leeloo Thefirst

You can cancel your Curology subscription whenever you want. The company does not impose any long-term commitments, so there is no minimum subscription period you must adhere to. The service terms are pretty flexible regarding canceling or pausing your membership.

You should also keep in mind that Curology does not accept returns or process exchanges for their products. Also, refunds are only available to new subscribers on their first trial order, which they must request within 30 days of their purchase.

How To Cancel Your Curology Subscription

You can cancel Curology in the following ways:

  1. Online, through the company’s website
  2. Via email

The next sections will provide detailed steps you must complete for each option.

How To Cancel Your Curology Subscription Online

Canceling your Curology subscription online is the simplest option and takes a few minutes. You should complete the following steps to terminate your account:

  1. Sign in to your Curology account.
  2. Navigate to the payments page in the drop-down menu.
  3. Click the I want to cancel option at the bottom of the page.
  4. Complete the follow-up survey regarding the reason you're canceling your subscription. You must do this to submit your request.
  5. Confirm your cancellation.

Upon completing the cancellation process, your Curology account will be deactivated, and you will receive a confirmation email.

How To Cancel Curology Account via Email

You can also cancel your Curology subscription by emailing their support team. Here’s how it works:

  1. Compose an email requesting the cancellation of your Curology account and include clear account details (full name and registered email), reason for cancellation, and additional feedback you want to provide
  2. Send your email to the Success Team at support@curology.com and wait for a confirmation email. This may take a while, so be patient.

It is important to note that you can't undo a transaction if your purchased shipment has already been charged to your card and sent for processing

Potential Issues With Canceling Curology Subscription 

A photo of a man typing on a laptop keyboard with one hand and holding a credit card in the other
Source: Cup of Couple

Curology’s cancellation process is easy and straightforward, but that is not the case with most subscription-based services. You must follow specific procedures, sometimes unclear or complicated, and may have to deal with uncooperative customer service representatives trying to sway your decision. Subscription services do this to keep you paying for their services as long as possible. The delayed cancellation may cause you to pay for a whole month or longer for the subscription you’re trying to terminate.

It's better to adopt a proactive approach to subscriptions, particularly when trying new services, and protect your funds from any unwarranted charges that may occur during (or sometimes even after) the cancellation process. You can accomplish that with virtual cards—they mask your real card information and offer more control, flexibility, and convenience for your online purchases, making it impossible for merchants to sneak in unwanted charges. 

Privacy is an independent virtual card provider focusing on payment safety and advanced card controls. The service can help you stay on top of your expenses and manage your subscriptions with ease.

How Privacy Virtual Cards Help You Manage Your Subscriptions

An image of a brown leather wallet with credit cards placed on a wooden table
Source: Two Puddles Axe and Leatherwork

All Privacy Virtual Cards feature a 16-digit number, expiration date, and security code—the same way physical debit cards do. You can connect them to a funding source, such as a bank account or debit card, and use them for online transactions without exposing your real bank account details or card information.

Privacy offers two card types, Single-Use and Merchant-Locked, which work differently and suit different situations. Check out the details in the following table.


Type Of Card
How It Works and Suitable Use Cases
Single-Use
The card closes after your first transaction and can't be reused. It’s suitable for merchants whose credibility you haven’t confirmed yet.
Merchant-Locked
These cards lock to the first merchant you use them at. They are suitable for trusted merchants or online stores you frequently visit, as well as your favorite subscription services, such as Audible, Paramount Plus, Peloton, DashPass, Spotify, and HBO Max.

Merchant-Locked Cards provide additional benefits that can help you manage your subscriptions. You can pause or close your Privacy Cards with a few clicks and without affecting your real card or bank account. This feature is especially beneficial when going through a complicated cancellation process—while you have to complete all the frustrating steps, you can ensure the service cannot charge you for a subscription you are attempting to cancel

You can also set spending limits on your virtual cards, ensuring no merchant or subscription service can charge you more than the agreed price. Privacy will decline purchase attempts on paused and closed cards, as well as those exceeding the designated limit, providing you peace of mind regarding unauthorized charges.

Additional Privacy Features That Streamline Online Shopping

Privacy offers additional features that enable seamless purchases while protecting your financial information:

  • Browser extension for Chrome, Edge, Safari, Firefox, and Safari for iOS autofills your virtual card information on the checkout page, saving you from memorizing and typing in card numbers manually.
  • Privacy iOS and Android mobile app lets you create, use, and manage virtual cards on the go. You can enable push notifications for real-time alerts when your card is charged or declined.
  • 1Password, a password manager, safely stores your login credentials, financial information, and card numbers, among other sensitive details, in a secure digital vault and lets you manage them from a centralized platform.

How To Get Your Privacy Virtual Cards

Follow these four easy steps to get started with Privacy:

  1. Sign up for a Privacy account
  2. Fill out the mandatory Know-Your-Customer (KYC) information to verify your identity
  3. Connect your funding source, i.e., a checking account or debit card
  4. Request a virtual card and begin using it instantly

Privacy offers three pricing plans, as presented in the table below:


Plan
Cost
Number Of Cards per Month
Personal
Free (for domestic use)
12
Pro
$10
36
Premium
$25
60

The Personal plan includes features such as spending limits and card pausing/closing, as well as access to the browser extension, mobile app, and password manager. The Pro and Premium plans come with free international transactions, 1% cashback on eligible purchases (totaling up to $4,500/month), and the ability to mask transaction details on your bank statement, among other benefits.

Privacy — Seamless & Secure Online Card Payments
Checkout securely online by creating unique virtual card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.
Sign Up