How To Cancel Curology—A Step-By-Step Guide
Subscription-based services have become the standard for many consumers, with Americans spending an average of $273 monthly on subscriptions and memberships for everything from learning tools to beauty products. One such service is Curology, a personalized skincare brand that offers custom prescription creams to target specific skin concerns, including acne, wrinkles, and dark spots.
With over 4 million customers and a growing fan base (450+k Instagram followers), Curology has gained popularity for its accessible and convenient approach to skincare. Despite its success, Curology seems to be costly or ineffective for some users.
If you’re among those customers who are no longer interested, learn how to cancel Curology and end your subscription in a few easy steps. This guide also explains how to effortlessly manage your subscriptions and memberships without fear of unwarranted charges.
Note that the information in this article was sourced in November 2023. For updates, please visit the official company website or contact customer support directly.
What You Need To Know About Canceling Curology
You can cancel your Curology subscription whenever you want. The company does not impose any long-term commitments, so there is no minimum subscription period you must adhere to. The service terms are pretty flexible regarding canceling or pausing your membership.
You should also keep in mind that Curology does not accept returns or process exchanges for their products. Also, refunds are only available to new subscribers on their first trial order, which they must request within 30 days of their purchase.
How To Cancel Your Curology Subscription
You can cancel Curology in the following ways:
- Online, through the company’s website
- Via email
The next sections will provide detailed steps you must complete for each option.
How To Cancel Your Curology Subscription Online
Canceling your Curology subscription online is the simplest option and takes a few minutes. You should complete the following steps to terminate your account:
- Sign in to your Curology account.
- Navigate to the payments page in the drop-down menu.
- Click the I want to cancel option at the bottom of the page.
- Complete the follow-up survey regarding the reason you're canceling your subscription. You must do this to submit your request.
- Confirm your cancellation.
Upon completing the cancellation process, your Curology account will be deactivated, and you will receive a confirmation email.
How To Cancel Curology Account via Email
You can also cancel your Curology subscription by emailing their support team. Here’s how it works:
- Compose an email requesting the cancellation of your Curology account and include clear account details (full name and registered email), reason for cancellation, and additional feedback you want to provide
- Send your email to the Success Team at email@example.com and wait for a confirmation email. This may take a while, so be patient.
It is important to note that you can't undo a transaction if your purchased shipment has already been charged to your card and sent for processing.
Potential Issues With Canceling Curology Subscription
Curology’s cancellation process is easy and straightforward, but that is not the case with most subscription-based services. You must follow specific procedures, sometimes unclear or complicated, and may have to deal with uncooperative customer service representatives trying to sway your decision. Subscription services do this to keep you paying for their services as long as possible. The delayed cancellation may cause you to pay for a whole month or longer for the subscription you’re trying to terminate.
It's better to adopt a proactive approach to subscriptions, particularly when trying new services, and protect your funds from any unwarranted charges that may occur during (or sometimes even after) the cancellation process. You can accomplish that with virtual cards—they mask your real card information and offer more control, flexibility, and convenience for your online purchases, making it impossible for merchants to sneak in unwanted charges.
How Privacy Virtual Cards Help You Manage Your Subscriptions
All Privacy Virtual Cards feature a 16-digit number, expiration date, and security code—the same way physical debit cards do. You can connect them to a funding source, such as a bank account or debit card, and use them for online transactions without exposing your real bank account details or card information.
Privacy offers two card types, Single-Use and Merchant-Locked, which work differently and suit different situations. Check out the details in the following table.