Disney Plus is a well-known streaming platform hosting an array of TV shows and movies, most notably by Pixar and Marvel. Despite its comprehensive offer and popularity, the platform may not meet the expectations of all subscribers. Be it because of the recent price increase, a desire to try out an alternative platform, or overall dissatisfaction with the service, some users may decide to opt out of their subscriptions.

If you realize the service is no longer needed and want to cancel Disney Plus, follow the guidelines in this article. You’ll find out what steps to take depending on the device you use and how to limit unexpected charges by any subscription-based merchant.

The content in this article is current as of January 2025. Please visit the official Disney Plus website or reach out to customer support to acquire the latest information.

How To Cancel a Disney Plus Subscription

The cancellation process differs depending on your billing source. If you’ve purchased the subscription directly from Disney Plus, you can cancel it as explained below:

1. Sign into your Disney Plus account on a mobile or computer browser.
2. Tap or click your profile, then Account.
3. Select your subscription under the Subscription section.
4. Tap or click Cancel Subscription.
5. Provide a reason for cancellation and complete the process.

You should know that canceling your subscription won’t remove your Disney Plus or Disney account. If you want your name, email address, and other personal information erased from the platform, you must delete your account within your account settings.

To cancel a Disney Plus subscription on Google Play, Apple App Store, Amazon, or Roku, you should follow the instructions provided by that specific platform.

How To Cancel Disney Plus on an iPhone, iPad, and Mac

Here’s how to cancel Disney Plus on iPad or iPhone:

1. Open Settings.
2. Tap your name.
3. Tap Subscriptions.
4. Select the Disney Plus subscription.
5. Tap Cancel Subscription. In case you can’t see the option, try scrolling down. 

How To Cancel a Disney Plus Subscription on an Android Device

To cancel Disney Plus via the Google Play Store on your Android mobile device, take these steps:

1. Launch Google Play.
2. Tap your profile icon.
3. Tap Payments & subscriptions, then Subscriptions.
4. Choose Disney Plus.
5. Tap Cancel subscription.
6. Follow the provided directions to complete the process.

How To Cancel Disney Plus on a Computer

You can also cancel your externally purchased Disney+ subscription on a computer by following the instructions from the table:

How To Cancel Disney Plus When Your Account Is on Hold

Your Disney account may be put on hold if you have insufficient funds at the time of billing or are using an expired payment card. 

To successfully cancel your Disney Plus subscription in this case, you must first reactivate your account by providing valid payment details or updating the billing address. Once your account is reactivated, you can follow the steps outlined above to cancel the subscription. If you still have issues, contact Disney Plus customer support for help.

Can You Cancel Disney Plus Anytime?

Yes—you can cancel your Disney Plus subscription or free trial whenever you want to. Automatic payments will cease starting the following billing period, and you’ll have access to the service until the end of the current billing cycle.

Although not required, it’s advisable to stop the subscription at least a few days before the renewal date. That way, the company has enough time to process your cancellation request, and you can avoid potentially having to pay for another month of services. Note that Disney Plus won’t notify you when your free trial comes to an end, so you should mark that date in your calendar to avoid a subscription renewal.

Can You Cancel Your Yearly Disney Plus Subscription?

Yes, you can cancel a Disney+ subscription even if you paid for one year. The cancellation process for an annual Disney Plus subscription is the same as for the monthly one. However, keep in mind there’s no Disney Plus refund for annual subscription plans. 

This means that if you decide to cancel your Disney Plus subscription in the middle of your contracted year, you won’t receive a refund for the remaining months. You'll continue to have access to the service until your current billing cycle ends.

Can You Cancel Disney Plus and Get a Refund?

You can cancel Disney Plus and get a refund in certain circumstances. Typically, you're eligible for a Disney Plus refund if you cancel within seven days after subscribing to the service. If you purchased your subscription directly from Disney Plus, you can request a refund by contacting customer support via chat, live chat, or phone. If the support team approves your refund, it will be processed to your original payment method within 7–10 business days.

If you subscribed to Disney Plus through a third-party platform, contact the respective provider for any refund requests. Each platform has its own policies and procedures for providing refunds, so it’s best to check with them directly.

Can You Pause Your Disney Plus Subscription?

If you're billed by Disney+ on a monthly basis, you can pause your subscription instead of canceling it. The pause will take effect when the current billing cycle ends. While your account is on pause, you won't have access to Disney Plus or be charged for your subscription.

Here’s how to take a break from streaming with Disney Plus:

1. Sign in to your Disney+ account on a computer or mobile browser.
2. Go to your Profile and select Account.
3. Choose Disney+ subscription under Subscription.
4. Select Pause Subscription and choose the pause duration.
5. Click or tap Pause Subscription to confirm.

Keep in mind that if you have a bundle Disney subscription, pausing Disney Plus will also pause your other subscriptions in the bundle. If you change your mind and want to resume the subscription before the end of the pause period, you can do so in your account management section. Follow the same steps as above, but select Resume Subscription instead of Pause Subscription for your billing cycle to resume as usual.

Another situation when you might change your might is if you had opted to unsubscribe but decided not to proceed with the cancellation. In this case, you can restart your Disney Plus subscription by doing the following:

1. Log in to DisneyPlus.com.
2. Tap or click your profile.
3. Select Account.
4. Select Restart Subscription.
5. Click or tap Agree to confirm. 

Can't Cancel Disney Subscription? Here's What To Do

If you find it impossible to cancel Disney Plus, either due to technical issues or missing subscription options, try the following troubleshooting tips:

• Clear your browser’s cache and cookies before trying to cancel again.
• Confirm that you’re using the same email address and password associated with your Disney Plus account. 

If you still find no option to cancel your Disney Plus subscription, contact support. The Disney Plus customer service team is available 24/7 to help you resolve any issues you might encounter.

What Is the Google Disney Mobile Charge on Your Credit Card Statement?

One of the issues you may encounter when canceling your Disney+ subscription is the Google Disney Mobile charge on your credit card statement. If you see a charge like this, it might be caused by your Disney Plus subscription—but it may also come from other apps belonging to the Disney Bundle.

The reason why you may be getting these charges is that you’ve probably purchased Disney Plus through a third-party Google app—primarily the Google Play store—and now you’re paying a fee.

If you want to cancel Google Disney Mobile charges and prevent unwanted payments, check which subscriptions are associated with your Google account and then manage them accordingly.

You can do this by following these steps:

1. Go to Google Play on your mobile or computer browser.
2. Tap or click your profile picture at the top right corner.
3. Navigate to Payments & subscriptions, then select Subscriptions at the top of the page.
4. Locate the Disney+ subscription and select Cancel subscription.
5. Follow the on-screen prompts to complete the process.

How To Stop Disney Plus Auto-Renew

Since Disney Plus charges you automatically when your current subscription period ends, it’s a good idea to make sure you won’t be charged again after cancellation. A Disney Plus billing cycle is usually monthly or yearly, depending on your subscription plan. You can check your Disney Plus billing details and next charge date on your account settings page.

Checking whether you’ve properly unsubscribed is the only way to make sure your Disney Plus subscription won’t auto-renew. You can also stop Disney Plus auto-renewal by pausing your subscription, but in this case, the service will resume after the designated pause period and you'll be charged again when it does.

Why Some Subscriptions Are Hard To Cancel and How To Approach Them

In some cases, the subscription cancellation process may not be a simple endeavor. Instead of allowing you to cancel as easily as you signed up, some companies may require you to jump through hoops in hopes you’ll remain subscribed for longer. Their methods are various, from implementing long and complicated online cancellation funnels to requiring you to wait for hours on phone hold.

If you don’t pay attention and accidentally miss a step in the cancellation process, you may end up being charged for another month of the subscription you don’t want. Even if you complete the process successfully, you still may not be safe from unwarranted charges. That’s where virtual cards come in as an invaluable solution. 

Virtual cards are linked to your payment card or bank account but protect your financial information by using different card numbers at checkout. Some virtual card providers, such as Privacy, also allow you to fine-tune your cards’ settings, giving you more control over your spending.

Secure Your Transactions and Funds With Privacy Virtual Cards

Be it another streaming platform like Hulu, Netflix, and Peacock or a delivery service like HelloFresh and Amazon Prime, you should pay for your subscription with a Privacy Virtual Card. Besides protecting your financial information in case of a data breach on a merchant’s servers, Privacy Cards have features that protect you from merchants attempting to charge you more than expected.

You can learn about the different types of Privacy Cards in the following table:

Privacy Cards come with additional perks that can help you manage your subscription payments:

• The card pausing and closing feature—You can pause or close Privacy Cards at will without affecting your actual funding source. This feature makes Privacy Virtual Cards an ideal choice when it comes to canceling subscriptions since it allows you to focus on the cancellation process without worrying about being unexpectedly billed during or after completing the required steps. 
• Spending limits—Setting spending limits on your Privacy Cards helps block merchants and subscription services from accidentally or intentionally charging you more than the agreed price.

Privacy declines all transactions on paused or closed cards, as well as those exceeding your designated limit.

Privacy—Easy Access and Setup

To start using Privacy and take charge of your online payments, complete the steps below:

1. Sign up
2. Enter the details required to verify your identity
3. Provide a funding source—debit card or bank account
4. Request and generate Privacy Virtual Cards

After signing up, you’ll also be able to access Privacy as a browser extension and mobile app. The browser extension, available for Chrome, Firefox, Safari, and Edge, autofills virtual card details for you at checkout, saving you from having to reach for your wallet every time you shop. The Safari for iOS extension brings fast and seamless checkouts to iPhone and iPad users. 

The Privacy mobile app for iOS and Android enables you to create and manage your virtual cards on the go. Thanks to Privacy’s integration with 1Password, you can seamlessly manage and autofill your passwords and virtual card details from one centralized location.

Privacy Plan Options

Privacy gives you multiple monthly plans to choose from. The Personal plan, which is free for domestic transactions, includes 12 new virtual cards a month (Single-Use or Merchant-Locked), access to the browser extension and mobile app, and all the spending controls. You can opt for Plus ($5/month), Pro ($10/month), or Premium ($25/month) in case you need additional cards (up to 60 a month) and features such as:

• Category Cards
• Priority support
• Live Chat
• Shared Cards
• Card Notes
• Fee-free international transactions
• 1% cashback on eligible purchases (up to $4,500 per month)

‍