Looking To Cancel Disney Plus? Here’s What You Need To Know

Ashley Ferraro, Consumer Operations
Jan 24, 2024
 • 
10
 Min Read

Disney Plus is a well-known streaming platform hosting an array of TV shows and movies, most notably by Pixar and Marvel. Despite its comprehensive offer and popularity, the platform may not meet the expectations of all subscribers. Be it because of the recent price increase, a desire to try out an alternative platform, or overall dissatisfaction with the service, some users may decide to opt out of their subscriptions.

If you realize the service is no longer needed and want to cancel Disney Plus, follow the guidelines in this article. You’ll find out what steps to take depending on the device you use and how to prevent unexpected charges by any subscription-based merchant.

The content in this article is current as of November 2023. Please visit the official Disney Plus website or reach out to customer support to acquire the latest information.

A photo of a TV displaying Disney Plus’s homescreen
Source: Marques Kaspbrak

How To Cancel a Disney Plus Subscription

The cancellation process differs depending on your billing source. If you’ve purchased the subscription directly from Disney Plus, you can cancel it as explained below:

  1. Sign into your Disney Plus account on a mobile or computer browser.
  2. Tap or click your profile, then Account.
  3. Select your subscription under the Subscription section.
  4. Tap or click Cancel Subscription.
  5. Provide a reason for cancellation and complete the process.

You should know that canceling your subscription won’t remove your Disney Plus or Disney account. If you want your name, email address, and other personal information erased from the platform, you must delete your account within your account settings.

To cancel a Disney Plus subscription purchased through a third party, such as the Apple App Store, Google Play, Amazon, or Roku, you should follow the instructions provided by that specific platform.

How To Cancel Disney Plus on an iPhone, iPad, and Mac

If you’re billed for Disney Plus via the Apple App Store, follow the directions below to cancel the subscription on your iPhone or iPad:

  1. Open Settings.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Select the Disney Plus subscription.
  5. Tap Cancel Subscription. In case you can’t see the option, try scrolling down. 

How To Cancel a Disney Plus Subscription on an Android Device

To cancel Disney Plus via the Google Play Store on your Android mobile device, take these steps:

  1. Launch Google Play.
  2. Tap your profile icon.
  3. Tap Payments & subscriptions, then Subscriptions.
  4. Choose Disney Plus.
  5. Tap Cancel subscription.
  6. Follow the provided directions to complete the process.

How To Cancel Disney Plus on a Computer

You can also cancel your externally purchased Disney Plus subscription on a computer by following the instructions from the table:

Mac/App Store Windows/Google Play
  1. Go to the App Store.

  2. Click your name, then Account Settings.

  3. Scroll down to Subscriptions.

  4. Click Manage.

  5. Select Edit next to the Disney Plus subscription.

  6. Click Cancel Subscription.

  1. Visit Google Play’s website.

  2. Click your profile icon, then Payments & subscriptions.

  3. Go to the Subscriptions tab.

  4. Select Manage next to the Disney Plus subscription.

  5. Click Cancel subscription.

  6. Select a reason for cancellation on the pop-up window, then click Continue.

A photo of a person holding a smartphone that displays the Disney Plus subscription screen
Source: Mika Baumeister

Can You Cancel Disney Plus Anytime?

Yes—you can cancel your Disney Plus subscription or free trial whenever you want to. Automatic payments will cease starting the following billing period, and you’ll have access to the service until the end of the current billing cycle.

Although not required, it’s advisable to stop the subscription at least a few days before the renewal date. That way, the company has enough time to process your cancellation request, and you can avoid potentially having to pay for another month of services. Note that Disney Plus won’t notify you when your free trial comes to an end, so you should mark that date in your calendar to avoid a subscription renewal.

Why Some Subscriptions Are Hard To Cancel and How To Approach Them

In some cases, the subscription cancellation process may not be a simple endeavor. Instead of allowing you to cancel as easily as you signed up, some companies may require you to jump through hoops in hopes you’ll remain subscribed for longer. Their methods are various, from implementing long and complicated online cancellation funnels to requiring you to wait for hours on phone hold.

If you don’t pay attention and accidentally miss a step in the cancellation process, you may end up being charged for another month of the subscription you don’t want. Even if you complete the process successfully, you still may not be safe from unwarranted charges. That’s where virtual cards come in as an invaluable solution. 

Virtual cards are linked to your payment card or bank account but protect your financial information by using different card numbers at checkout. Some virtual card providers, such as Privacy, also allow you to fine-tune your cards’ settings, giving you more control over your spending.

A photo of a person holding a payment card in front of a laptop
Source: Paul Felberbauer

Secure Your Transactions and Funds With Privacy Virtual Cards

Be it another streaming platform like Hulu, Netflix, and Peacock or a delivery service like HelloFresh and Amazon Prime, you should pay for your subscription with a Privacy Virtual Card. Besides protecting your financial information in case of a data breach on a merchant’s servers, Privacy Cards have features that allow you to prevent merchants from charging you more than expected.

You can learn about the different types of Privacy Cards in the following table:

Card Type Single-Use Card Merchant-Locked Card
How It Works It closes minutes after the first transaction is completed. It “locks” to the first merchant it’s used at.
What It’s Useful For One-time purchases and transactions with merchants whose reliability you’re not sure of yet Your favorite merchants and subscription services, such as Kindle, Apple TV, and ESPN Plus

Merchant-Locked Cards come with additional perks that will help you manage your subscription payments:

  • The card pausing and closing feature—You can pause or close Merchant-Locked Cards at will without affecting your actual funding source. This feature makes Privacy Virtual Cards an ideal choice when it comes to canceling subscriptions since it allows you to focus on the cancellation process without worrying about being unexpectedly billed during or after completing the required steps. 
  • Spending limits—Setting spending limits on your Merchant-Locked Cards allows you to prevent merchants and subscription services from accidentally or intentionally charging you more than the agreed price.

Privacy declines all transactions on paused or closed cards, as well as those exceeding your designated limit.

Privacy—Easy Access and Setup

To start using Privacy and take charge of your online payments, complete the steps below:

  1. Sign up
  2. Enter the details required to verify your identity
  3. Provide a funding source—debit card or bank account
  4. Request and generate Privacy Virtual Cards

After signing up, you’ll also be able to access Privacy as a browser extension and mobile app. The browser extension, available for Chrome, Firefox, Safari, and Edge, autofills virtual card details for you at checkout, saving you from having to reach for your wallet every time you shop. The Safari for iOS extension brings fast and seamless checkouts to iPhone and iPad users. 

The Privacy mobile app for iOS and Android enables you to create and manage your virtual cards on the go.

Privacy Pricing Options

Privacy gives you multiple pricing options to choose from. The Personal plan, which is free for domestic transactions, includes 12 virtual cards a month and all the above-mentioned benefits. You can opt for Pro ($10/month) or Premium ($25/month) in case you need additional cards (up to 60 a month) and features such as:

  • Priority support
  • Fee-free international transactions
  • Dedicated account management
Privacy — Seamless & Secure Online Card Payments
Checkout securely online by creating unique virtual card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.
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