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Want To Cancel QuickBooks Online? Here's What To Do

Ashley Ferraro, Product
Apr 3, 2024
 Min Read
Manage Your Subscription Payments With Virtual Cards

QuickBooks Online is a cloud-based financial management software designed specifically for small- and medium-sized businesses. It provides a simple and easy way to track their finances, manage invoices, and make payments via any device connected to the internet. The platform has a market share of 5.37% as of 2024, serving over 5.3 million users worldwide.

However, there might come a time when you'll want to cancel your QuickBooks Online subscription. This could be due to switching to a different accounting software, downsizing your business, or not needing the software anymore. If you decide to move on from QuickBooks Online, refer to this guide for exact steps to take to stop your subscription on the web and app store and block unexpected subscription expenses.

The content in this article is valid as of January 2024. Please visit the official QuickBooks website or contact a customer support representative directly for the most recent information.

A close-up photo of a businessman analyzing financial data on a laptop
Source: Loui Kiær

How To Cancel QuickBooks Online via the Web

If you purchased your QuickBooks Online subscription directly from Intuit, follow these steps to cancel your subscription:

  1. Sign in to QuickBooks Online on a computer browser.
  2. Click Settings at the top right corner of the screen.
  3. Select Subscriptions and billing.
  4. Click Cancel subscription or Cancel online in the QuickBooks section. If you're canceling a free trial, select Cancel your trial.
  5. Follow the on-screen steps to confirm your decision.

If you have canceled successfully, you will be able to access your data as read-only for one year from the date of cancellation, after which your data will be deleted permanently.

How To Cancel QuickBooks Online via the App Store

You can also cancel your QuickBooks Online subscription through the app store if you purchased it from there. However, the cancellation instructions will vary depending on the platform you used:

  1. Google Play for Android devices
  2. App Store for Apple devices

How To Cancel a QuickBooks Online Subscription on Google Play

To discontinue your QuickBooks Online subscription through Google Play on your Android smartphone or computer, take the steps outlined in the table below:

Via Smartphone and Tablet Via Computer
  1. Open the Google Play Store app on your device.

  2. Tap on the profile icon at the top right corner and ensure you're signed in to the correct Google account.

  3. Tap on Account, then Payment & Subscriptions.

  4. Select QuickBooks Online from the list of subscriptions.

  5. Tap Cancel Subscription.

  6. Provide a reason for cancellation and tap Continue.

  7. Follow the on-screen instructions to complete the process.

  1. Visit the Google Play website on your browser.

  2. Click your profile picture at the top right corner of the screen.

  3. Select Payments & subscriptions.

  4. Click Subscriptions.

  5. Click Manage next to your QuickBooks Online subscription.

  6. Select Cancel Subscription.

  7. Select a reason for cancellation within the pop-up window and click Continue.

  8. Follow the on-screen prompts to confirm your decision.

How To Cancel a QuickBooks Online Subscription in the App Store

If you purchased your QuickBooks Online subscription through the App Store or iTunes, refer to the following table for guidance on canceling your subscription:

On iPhone and iPad On Mac On Windows PC
  1. Open the Settings app.

  2. Tap your name.

  3. Select Subscriptions.

  4. Tap your QuickBooks Online subscription.

  5. Tap Cancel Subscription

  6. Follow the prompts to complete the cancellation.

  1. Open the App Store app.

  2. Click your name.

  3. Click Account Settings.

  4. Scroll to Subscriptions.

  5. Click Manage.

  6. Click Edit next to the QuickBooks Online subscription.

  7. Follow the on-page instructions to confirm your choice.

  1. Open iTunes.

  2. Select Account from the menu bar at the top of the iTunes window.

  3. Click View My Account.

  4. Find the QuickBooks Online subscription you want to cancel and click Edit.

  5. Click Cancel Subscription.

  6. Follow the instructions to complete the process.

A photo of business people pointing at financial data papers placed on a table
Source: Unsplash+

Limit Unexpected Subscription Expenses With Virtual Cards

Although signing up for a subscription service usually takes a few clicks or taps, canceling it is not always straightforward. Some companies may go out of their way to make the process overly complicated by hiding the cancellation buttons, requiring you to call customer support during specific hours, or using guilting language to persuade you to change your mind. These tactics are designed to keep you subscribed for longer and prolong your payments.

Sometimes, even after completing all the steps, you may get changed by accident due to an honest error.

If you're worried about accidental charges or difficult cancellation processes, consider using virtual cards from Privacy to sign up for subscriptions, be it NordVPN, Philo, or Tinder Gold. These cards are connected to a real funding source but mask your actual financial information with random card numbers at checkout.

Besides protecting your funds from unauthorized transactions, virtual cards also give you greater financial control over your online payments, especially when you get them from a dedicated virtual card provider like Privacy.

Privacy Virtual Cards—Your Protection Against Overcharges

When you pay with Privacy Virtual Cards, your bank account or debit card is protected against intentional and accidental overcharges from any company. That includes well-known subscriptions such as Xfinity, LinkedIn Premium, Shopify, and various Microsoft services. 

After connecting your funding source to Privacy, you can generate Single-Use and Merchant-Locked Cards to use at most websites and merchants that accept U.S. Visa® and Mastercard® payments. You can learn below how each of these cards differs and works:

  • Single-Use Card—This card closes minutes after you complete the first purchase. You can use it when transacting with a merchant for the first time or when shopping on websites you don't plan on visiting again.
  • Merchant-Locked Card—This card allows charges from only one vendor and declines all other transactions. You can use it for websites you shop at frequently and your go-to subscription services such as the New York Times, Xbox Game Pass, and Apple TV.

Privacy Cards can be paused or closed at any time without affecting your linked funding source. Thanks to this feature, you can avoid unexpected subscription expenses while navigating the company's complicated cancellation process. Privacy will decline all transaction attempts on the card in the meantime.

You can also set spending limits on Privacy Cards to protect against overcharging. Privacy will decline all charges that surpass your designated limit, including double billing and price increases you weren't notified about.

A photo of a man holding three payment cards in his hand
Source: Aukid phumsirichat

Privacy—Accessibility and Convenience Reimagined

To enhance your online shopping experience, Privacy also offers:

  • Browser extension—The Privacy Browser Extension makes online payments fast and seamless. It autocompletes virtual card numbers at checkout, so you don't have to reach for your wallet whenever you shop online. You can get the extension for Safari, Edge, Chrome, and Firefox, as well as Safari iOS if you're an iPhone or iPad user. 
  • Mobile app—With the Privacy mobile app, which is available for Android and iOS, you can generate and manage your virtual cards on the go.

If you're ready to start using Privacy, take these four simple steps:

  1. Register
  2. Enter the information required to verify your identity
  3. Connect a bank account or debit card
  4. Request and create your virtual cards

As for pricing, Privacy offers three plans to choose from depending on your needs. The Personal plan:

  • Is free for domestic transactions
  • Lets you generate up to 12 virtual cards a month
  • Gives you access to the browser extension and app
  • Allows you to set spending limits and pause/close cards

By upgrading to a paid—Pro ($10/month) or Premium ($25/month)—you will get more virtual cards per month (up to 60 cards with Premium), fee-free international transactions, and priority support.

Privacy — Seamless & Secure Online Card Payments
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