Privacy Virtual Cards
Spending Limits

Set a spending limit and Privacy will decline any transactions that go over the limit

Merchant-Locked Cards

Lock Privacy Cards to the first merchant they’re used at to prevent misuse if stolen

Single-Use Cards

Create Privacy Cards that close automatically after the first purchase is made on them

Pause/Close Cards

Pause or close your Privacy Cards at any time to block future transaction attempts

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How To Cancel a Shopify Subscription—A Guide

Ashley Ferraro, Product
Feb 13, 2024
 Min Read
Manage Your Subscription Payments With Virtual Cards

Shopify is an e-commerce platform designed to help individuals and businesses set up online stores and sell products on the Internet. It offers features such as website building, marketing tools, payment processing, and shipping services to make online transactions more efficient. 

However, you may decide to cancel your Shopify account due to a change in business strategy, a desire to shift to a different e-commerce platform, or a need to cut costs.

Whatever your reason for leaving may be, this guide can teach you how to cancel a Shopify subscription. You’ll discover the steps you need to take to discontinue your membership, factors to keep in mind before canceling, and tips to avoid unwelcome charges.

Note that the content in this article is valid as of December 2023. Please visit the official Shopify website or contact customer support for the most recent information.

A close-up photo of a laptop displaying the Shopify home page

How To Cancel a Shopify Account—Step-by-Step Tutorial

If you’re still on the free trial and haven’t selected a pricing plan yet, there is no need to take any action to deactivate your account. 

If you have a paid account, you can cancel it online by completing the following steps:

  1. Log in to your Shopify admin account.
  2. Select Settings in the left-hand menu, then click Plans.
  3. Click Deactivate store under your plan details.
  4. If you don’t want to pause the subscription, click Deactivate store again.
  5. Select a reason for canceling from the drop-down menu and click Continue.
  6. Enter your admin password in the pop-up dialogue box.
  7. Click Deactivate now to confirm cancellation.

If your cancellation is successful, you will receive a confirmation email from Shopify. 

Does Deactivating Shopify Cancel a Subscription?

Yes—when you deactivate your Shopify store, you cancel your subscription with it. After cancellation, you won’t have access to the Shopify admin anymore. However, the store data will be retained for up to two years in case you change your mind. 

If you aren’t sure about canceling your subscription, you can pause it instead. Keep in mind that pausing your Shopify account doesn’t mean pausing your payments, too. Your store will still run at a reduced price, and people will be able to see your products but not purchase them. You will need to choose a new subscription plan to start selling again.

Can You Cancel Shopify Anytime?

Yes— you can cancel your Shopify subscription anytime you wish. However, there are a few things you should consider before hitting the cancel button:

  • Since you won’t be able to process transactions once you deactivate your Shopify account, you should resolve any outstanding orders or refunds beforehand.
  • You should settle any outstanding balances on your Shopify account, such as transaction fees, app charges, and shipping costs. 
  • If you have any third-party app subscriptions connected to your Shopify store, you should cancel them before discontinuing your store. Otherwise, they’ll remain active and may lead to additional charges.
  • You can save your Shopify store data by exporting CSV files of your products, orders, customer information, discount codes, and financial reports.
  • If you purchased your custom domain through Shopify, you can transfer it to a new service provider before canceling your store. If you’ve bought a custom domain from a third party, remove it from your Shopify store before deactivating your account, as you won’t be able to use it on other platforms otherwise.
  • You should notify your customers about the store closure and redirect them to a new website if available.
A close-up photo of a hand holding a smartphone that’s displaying Shopify’s website
Source: Roberto Cortese

Virtual Cards—The Preferred Payment Method for Subscription Services

While canceling Shopify seems straightforward, the process may not always go smoothly. On Trustpilot, one reviewer claims that they continued receiving charges for over a year even after canceling their Shopify subscription. Another user, who allegedly experienced the same problem, claimed that they weren’t able to get in touch with customer support despite trying multiple times. 

While such errors can happen even to the best of companies, some may deliberately make the cancellation process overly complicated to keep you paying for as long as possible. These companies’ tactics are various—from using manipulative web design with hard-to-locate cancel buttons to requiring in-person visits or cancellation by certified mail. Even if you follow all of the company’s guidelines, there is still no guarantee you won’t be charged again by mistake.

To avoid such inconveniences, consider using a virtual card from Privacy to purchase subscription services. A virtual card protects your financial information from potential misuse and fraud by masking it with random card numbers at checkout. If you opt for an independent and comprehensive virtual card provider like Privacy, you’ll also get card settings that enable you to exercise more control over your online spending.

Keep Unwanted Subscription Charges at Bay With Privacy Cards

You can link your bank account or debit card to Privacy and generate multiple virtual cards to use with most businesses that accept U.S. Mastercard® or Visa® payments, including:

You can learn about Privacy’s two card types and how they work in the table below:

Single-Use Card It closes shortly after you complete the first purchase. You can use it on websites whose security practices you don’t trust yet and those you don’t plan on buying from again.
Merchant-Locked Card It “locks” to the first merchant you transact with. It is ideal for merchants you shop from frequently and subscription services, such as Xbox Game Pass, Xfinity, and the New York Times.

You can use the following card settings to manage your subscription payments more effectively:

  • Card pausing/closing—You can pause or close your Merchant-Locked Card when stopping subscriptions. Privacy will block all transaction attempts on a paused or closed card, helping you avoid any charges during or after cancellation.
  • Spending limit—If you set a spending limit on your card, Privacy will decline any transaction that goes over. That way, you can avoid any accidental double charges or unannounced price hikes.
A photo of a woman holding a phone and a credit card in her hands
Source: Tim Douglas

Privacy—Setup, Additional Features, and Pricing

To set up Privacy, complete the following steps:

  1. Register
  2. Fill out the information required to verify your identity
  3. Provide your bank account or debit card details
  4. Request your virtual cards

As a Privacy user, you also get the following additional features:

  • Browser extension—Available for Chrome, Firefox, Edge, and Safari, the Privacy Browser Extension makes transactions fast and seamless by autofilling your virtual card details at checkout. iPhone and iPad users can also enjoy efficient checkouts with the Safari iOS version.
  • Mobile app—After installing the Privacy mobile app on your Android or iOS device, you’ll be able to generate and manage your virtual cards on the go.

Privacy offers multiple plans with different benefits, as you will learn in the table below:

Pricing Plan Personal Pro Premium
Cost per month Free for domestic transactions $10 $25
Number of cards per month 12 36 60
  • Card pausing and closing

  • Ability to set spending limits

  • Access to the Privacy Browser Extension and mobile app

  • Everything in Personal

  • Fee-free international transactions

  • Priority support

  • Ability to mask transaction details on your bank statements

  • 1% cashback on eligible purchases (totaling up to $4,500 a month)

  • Everything in Pro

  • Dedicated account management

Privacy — Seamless & Secure Online Card Payments
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