How To Cancel a Planet Fitness Membership—The Ins and Outs of the Process

Ashley Ferraro, Consumer Operations
Jan 18, 2024
 Min Read

With over 18 million members and 2,400 locations across all 50 U.S. states, Planet Fitness is one of the largest gym franchises in the world. At Planet Fitness, members can work out comfortably and, depending on the location, at any point of the day or night.

Despite its widespread popularity, Planet Fitness may not be the ideal choice for everyone. Some members had issues with alleged changes in the opening hours or lack of specific amenities, while others may have financial constraints or want to try out a different gym in a more convenient location.

If you also want to opt out for any reason, this guide will explain how to cancel a Planet Fitness membership. You will learn the necessary steps to successfully complete the process and obtain guidelines on how to cancel subscriptions while avoiding unwanted charges.

The content in this article is current as of November 2023. Please visit the official Planet Fitness website or contact support for the latest information.

A photo of the exterior of a Planet Fitness club
Source: aiden patrissi

How To Cancel Planet Fitness—Two Methods

The membership cancellation policy can differ depending on the particular Planet Fitness club you’ve joined, i.e., your home club. It’s best to contact your home club directly to check your options. One of the representatives will review the terms of your specific membership and answer all of your questions.

Most clubs allow you to request cancellation in two ways:

  1. By filling out a cancellation form at your home club
  2. By sending a letter to your home club, ideally via certified mail

Can You Cancel Planet Fitness Online or Over the Phone?

Most members can’t cancel their Planet Fitness memberships online or over the phone. However, some members may be able to cancel online depending on the location of their home club or the type of membership they have. Planet Fitness hasn’t specified which members are eligible for remote cancellation, so it’s advisable to contact customer support for case-specific information.

When To Cancel a Planet Fitness Membership

It can take up to seven business days for Planet Fitness to process your cancellation and halt the charges. If you’re canceling via mail, consider the delivery time, as the club needs to receive your notice at least seven days before the next charge

When it comes to annual subscriptions, you should complete your cancellation by the 25th of the month before the date of the annual billing.

Is There a Fee To Cancel a Planet Fitness Membership?

Yes—if your Planet Fitness membership has a minimum term and you cancel before the term ends, you’ll have to pay a $58 buyout fee.

A photo of a person setting up a barbell in a gym
Source: Victor Freitas

Other Options To Consider Besides Cancelling Planet Fitness

Instead of canceling your Planet Fitness membership, you can also:

  1. Freeze it—You can put your membership on hold if you are unable to go to Planet Fitness due to a medical condition. To freeze your membership, you should speak with a team member at a Planet Fitness club you’re a part of. In case your annual fee is scheduled to happen while your membership is on hold, the payment may be postponed. 
  2. Transfer it—If you’re moving across the country, you can transfer your membership to another club, provided the membership is at least three months old and you pay a transfer fee.
  3. Downgrade it—In case you can’t keep up with the costs or you realize you don’t need some of Planet Fitness’s more advanced benefits, you can switch to a lower and more affordable plan.

How Virtual Cards Make Subscription Cancellation Less Stressful

Even if the process takes place online, subscription cancellations are not always simple. Some companies may go out of their way to make the process laborious and time-consuming—from using confusing design and language to bombarding you with sales pitches in hopes that they’ll convince you to remain subscribed. Overwhelmed by the complicated cancellation process, you may overlook a step and end up paying for one more month of services you don’t want. In some cases, you may incur charges due to technical errors on the merchant’s side even if you’ve done everything correctly.

While you can’t escape early termination fees, you can use virtual cards to avoid excessive and unexpected subscription charges.

When signing up for a subscription, be it Planet Fitness, Peloton, or a streaming service like Disney Plus, Netflix, or Hulu, you should consider paying for it with a virtual card. This card is linked to a real funding source, but it forms a protective layer around your transactions by substituting your financial information with random card numbers at checkout. Independent virtual card providers like Privacy also give you access to card settings that will help you exercise greater control over your spending.

Privacy Virtual Cards—Spending Control at Your Fingertips

By using Privacy Virtual Cards, you’re shielding your debit card or bank account information from hackers who breach company databases and merchants who may accidentally or deliberately overcharge you.

With Privacy, you can generate two kinds of virtual cards. Learn how they work and what they’re used for in the table below:

Single-Use Card Merchant-Locked Card
  • You can use this card only once as it closes minutes after you complete the first transaction.

  • It’s useful for transacting with merchants you’re not familiar with yet.

  • You can use this card multiple times. It “locks” to the first merchant you buy from.

  • It’s perfect for websites you frequently shop on and recurring payments, such as bills and subscriptions.

Merchant-Locked Cards also allow you to pause or close them promptly without affecting your actual debit card or bank account, making these cards suitable when it comes to stopping a subscription. Privacy will block all transactions on paused or closed cards, letting you focus on the cancellation process instead of worrying about unwelcome charges and headache-inducing dispute procedures.

You can also set spending limits on your Merchant-Locked Cards to prevent any exceeding charges from merchants and subscription services. Privacy will decline all transactions that surpass the designated limit.

A photo of a person typing on a laptop keyboard
Source: Christin Hume

Privacy—Security, Control, and Convenience

When you opt for Privacy Virtual Cards, you get additional benefits that make transacting with virtual cards more convenient. Discover them in the following table:

Fast and Seamless Checkouts The Privacy Browser Extension auto-populates virtual card numbers at checkout, so you don’t have to grab your wallet and type in card numbers when you shop. The extension is available for Edge, Safari, Firefox, and Chrome, but you can also get Safari on mobile if you’re on an iPhone or iPad.
Virtual Cards on the Go With the Privacy mobile app for Android and iOS, you can generate and manage virtual cards no matter where you are. You can also receive a notification when a card is used or declined and keep track of your account activity in real time.

How To Set Up Privacy Virtual Cards

Getting Privacy Virtual Cards is straightforward—you only need to:

  1. Create an account
  2. Provide the information needed to verify your identity
  3. Connect a bank account or debit card
  4. Request and generate virtual cards

Privacy Virtual Cards are accepted by most merchants and websites that accept Visa® and Mastercard® payments. That includes well-known subscription services like Amazon Prime, HelloFresh, and Roku.

Privacy’s Personal plan, which is free for domestic transactions, comes with 12 virtual cards a month and all the features listed in this article. By selecting one of the other pricing plans, Pro ($10/month) or Premium ($25/month), you can get up to 60 virtual cards a month and benefits like:

  • No international transaction fees
  • Priority support
  • Dedicated account management
Privacy — Seamless & Secure Online Card Payments
Checkout securely online by creating unique virtual card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.
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