How To Cancel a Chegg Subscription—What You Need To Know About the Process

Ashley Ferraro, Consumer Operations
Dec 11, 2023
 • 
10
 Min Read

Chegg is an edutech company offering various services, such as homework assistance, physical and digital textbook rental, and online teaching.

Although easy to use and overall a helpful resource for students, Chegg has some shortcomings that may cause particular users to cancel the service, including occasional poor-quality expert answers or steep pricing considering the target audience. Some users have perhaps enjoyed the service but are graduating and no longer have a use for academic resources.

If you resonate with the reasons mentioned above and wish to stop using Chegg, this guide can help you. It’ll explain how to cancel a Chegg subscription and share helpful advice on how to prevent unwanted charges by any subscription service.

Note that the information in this article is current as of November 2023. Visit the official Chegg website or contact its support for any updates.

A bird’s eye view photo of a person using their laptop while surrounded by notebooks
Source: Vlada Karpovich

How To Cancel Chegg—A Walkthrough

You can discontinue your Chegg subscription on the company’s website using a desktop computer or laptop by following these steps:

  1. Log into your account on the official Chegg website.
  2. Navigate to My Account.
  3. Select Orders.
  4. In the Subscriptions section, find the Chegg subscription and select the Cancel subscription option.
  5. Choose one of the provided options under Tell us why you’re canceling, then click on Continue.

How To Cancel a Chegg Subscription via the App Store or iTunes

To find out how to cancel Chegg on an iPhone, iPad, or Apple computer, consult the table below:


Apple Computer
iPhone or iPad
  1. Open the App Store.

  2. Sign in (if you haven’t already).

  3. Click on your name.

  4. Click on the Account Settings.

  5. Navigate to the Settings section.

  6. Click on the Manage option on the right of Subscriptions.

  7. Click on the Edit option next to the Chegg subscription.

  8. Select Cancel Subscription.

  1. Launch the Settings app.

  2. Tap your name.

  3. Select the Subscriptions option.

  4. Tap the Chegg subscription.

  5. Scroll down to find and tap the Cancel Subscription button.

How To Cancel a Chegg Subscription via Google Play Store

If you’ve subscribed to Chegg via Google Play, you should know that uninstalling the app alone won’t stop the subscription. You can discontinue the Chegg subscription on Google Play via your computer or Android device by following the instructions from the table below:


Computer
Android Device
  1. Enter your Google Play account.

  2. Go to Subscriptions.

  3. Find the Chegg subscription and click on Manage.

  4. Select the Cancel subscription option.

  5. Choose a reason in the confirmation pop-up.

  6. Click on Continue.

  1. Go to your account within the Google Play app.

  2. Navigate to Subscriptions.

  3. Select the Chegg subscription.

  4. Tap the Cancel subscription option.

  5. Follow the on-screen instructions.

A photo of a laptop, smartphone, notepad, and cup of coffee sitting on a desk
Source: Andrew Neel

Can You Cancel Chegg Anytime?

Yes, you can. Your subscription will be terminated after canceling, and you won’t be charged for it again. You’ll also have access to Chegg’s services until the current billing cycle ends.

Can You Pause a Chegg Subscription?

You can pause your monthly Chegg subscription for up to six months. Payments will cease until the designated pause period ends.

If you purchased your subscription through the Play Store, pausing the subscription on Chegg’s website won’t prevent charges, so you should complete the process within the Play Store. It’s unclear whether the Apple App Store and iTunes support this feature.

What Should You Do if You’re Having Trouble Canceling Chegg?

If you experience any issues when canceling your Chegg subscription, you should contact Chegg’s customer support immediately to avoid incurring charges. You can get in touch by:

  • Texting customer support at +1 408-351-0942 or +44 7458 156061 (if you’re in the U.K. or have a U.K. number). You can contact them via SMS or WhatsApp
  • Using the Chat option on the Chegg website

Some users have reported that they were charged despite canceling the service on time. While Chegg hasn’t explained why the charges for a canceled service continued, these situations are unfortunately not uncommon. Companies often make the subscription cancellation process challenging and have many ways to trick you into paying for the subscriptions as long as possible—from using guilting language to requiring numerous exhausting and time-consuming steps. 

An effective way to prevent a subscription service from charging you for more than you agreed to is to use virtual cards. These cards are linked to your credit card, debit card, or bank account but mask your real financial information with random, unique card numbers, creating an additional layer of protection around your transactions. They function equivalently to standard payment cards, allowing you to pay for all your favorite subscription services, such as Peloton, DashPass, and Spotify

Independent virtual card providers typically offer additional features for managing unwarranted charges besides protecting your transactions. If you want to ensure a subscription service doesn't continue charging you for a canceled subscription, sign up for one of the most reliable and robust virtual card providers on the market, Privacy.

A photo of a person typing on their smartphone while holding a payment card
Source: SHVETS production

Maintain Control of Your Funds With Privacy Virtual Cards

Privacy Virtual Cards protect your financial information in case of a data breach on a merchant’s website. Besides safety, Privacy Cards offer unmatched convenience and control over your spending.

Connect your bank account or debit card and generate Privacy Virtual Cards to use for any subscription service, be it an everyday necessity like Walmart and Verizon, an invaluable work resource like Canva and Grammarly, or an entertainment platform like Paramount Plus and HBO Max.

With Privacy, you have two types of cards at your disposal:

  1. Single-Use Card—This card type becomes invalid shortly after the first transaction is completed. It’s especially helpful when you’re unsure of the merchant’s reliability or don't plan to shop at that particular merchant again.
  2. Merchant-Locked Card—This card type can be used at one merchant only, so it's perfect for recurring payments, such as subscriptions.


Merchant-Locked Cards can be paused or closed with a few clicks and without affecting the connected funding source, allowing you to prevent unwanted charges from subscriptions you no longer need. Privacy will automatically decline all charges on a paused or closed card, allowing you to go through the cancellation process stress-free.

Another useful feature you can set on your Merchant-Locked Cards is spending limits. If a sneaky merchant or subscription service attempts to charge you more than the agreed price, Privacy will block all exceeding charges.

Privacy Virtual Cards—Setup and Cost

Besides protecting you from excessive and unwarranted charges, Privacy allows for smooth transactions and easy card management via the following features:

  • Privacy browser extension—Available for Chrome, Edge, Safari, and Firefox, the Privacy extension auto-completes virtual card details for you at checkout, so you don’t have to reach for your wallet every time you make a purchase. The Safari extension works with iOS devices as well, offering you a way to check out quickly and seamlessly if you’re an iPhone or iPad user.
  • Privacy mobile app—The Privacy app for Android and iOS lets you generate and manage your Privacy Cards wherever you are. You can opt to receive a push notification or email each time your virtual card is used, so you can track your account activity in real time.

If you’re ready to take back control over your spending, follow these four simple steps:

  1. Sign up
  2. Enter the details required to verify your identity
  3. Provide a funding source, such as your debit card or bank account
  4. Request and generate Privacy Virtual Cards


The Personal plan comes with 12 virtual cards a month and all the features mentioned above. Best of all—it’s free for domestic purchases. The other two plans, Pro ($10/month) and Premium ($25/month), bring you additional benefits such as:

  • Up to 60 virtual cards a month
  • Priority support
  • Fee-free foreign transactions

Privacy — Seamless & Secure Online Card Payments
Checkout securely online by creating unique virtual card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.
Sign Up