How To Cancel Your Canva Subscription on Different Devices

Ashley Ferraro, Consumer Operations
Dec 8, 2023
 • 
10
 Min Read

Canva is a versatile graphic design platform for beginners and professionals and an indispensable tool for many satisfied users. Despite its popularity, Canva may not be for everyone, whether it’s because they’ve encountered specific issues with the platform or decided the paid subscription is not worth the cost.

If you’ve decided Canva is not for you for the above or any other reasons, read this guide to find out how to cancel your Canva subscription. Besides the mandatory steps, you’ll get some useful tips to help make the cancellation process smoother.

The content in this article is current as of November 2023. For the latest information, visit the official Canva website or contact customer support. 

A bird’s eye view photo of a person using Canva on a laptop
Source: Ketut Subiyanto

How To Cancel Canva Step-by-Step

Before you cancel Canva, you should know that you can pause your subscription in case you plan on using the tool again. 

You should cancel your subscription at least a day before the next billing cycle to avoid paying for the following month’s subscription. Take these steps to discontinue your Canva plan in your browser:

  1. Log into your account.
  2. If you’re on mobile, go to the home screen and tap Menu, then Settings.
  3. If you’re on a computer, go to the homepage and click on Account settings.
  4. Select Billing & plans.
  5. Find your plan and select the ellipsis symbol.
  6. Select the Request cancellation option.

After canceling, you can keep using your Canva subscription plan until the end of the billing period. Your existing designs and Brand Kit won’t be deleted—you can use them when you subscribe to Canva Pro or Canva for Teams again.

How To Cancel a Canva Subscription You’ve Purchased Externally 

If you've purchased your Canva plan via Google Play or the App Store, follow the directions in the table below:


Platform
On Mobile 
On a Computer
Android/Google Play
  1. Launch Google Play.

  2. Tap your profile icon, then Payments & subscriptions and Subscriptions.

  3. Select Canva.

  4. Tap Cancel subscription.

  5. Follow the directions to complete the process.

  1. Go to Google Play’s website.

  2. Click on your profile icon, then Payments & subscriptions and the Subscriptions tab.

  3. Select the Manage option next to the Canva subscription.

  4. Click on Cancel subscription.

  5. Choose one of the reasons from the pop-up, then click on Continue.

iOS/App Store
  1. Go to Settings.

  2. Tap your name.

  3. Go to Subscriptions and find the Canva subscription.

  4. Tap Cancel Subscription. Scroll down in case you don’t see the option.

  1. Visit the App Store website.

  2. Click on your name, then Account Settings.

  3. Go to Subscriptions.

  4. Click on Manage.

  5. Select the Edit option next to the Canva subscription.

  6. Click on Cancel subscription.

A photo of a person viewing a social media profile on a smartphone
Source: cottonbro studio

What To Do if You Run Into Issues When Canceling Canva

In case you’re having difficulty canceling your Canva subscription, the company suggests you check whether:

  • You’ve logged into the correct account or team
  • The most recent payment had been successful
  • You’ve canceled on the same platform you’ve signed up from

If you check all these boxes and are still experiencing issues, it’s best to contact Canva’s customer support via the website. You should be as detailed as possible when describing the problem and include a screenshot of the account or team in question and a copy of your invoice or the order ID if you purchased the plan from the App Store or Google Play.

While problems with subscription cancellation can occur due to honest errors, that’s not always the case. Some businesses make the cancellation process intentionally exhausting, hoping you’ll remain a subscriber for longer. The tactics they use are called “dark patterns” and range from minor inconveniences like inconspicuous cancel buttons to lengthy conversations with customer support representatives who are determined to talk you out of unsubscribing. In some cases, you may even end up paying for another month of services due to a minor lapse.

To avoid such inconveniences, you should purchase your subscriptions with virtual cards. These cards mask your financial information with random card numbers at checkout to protect it. With a dedicated virtual card provider such as Privacy, you also get additional features to control how much sneaky subscription merchants can bill you.

Safeguard Your Payments With Privacy Virtual Cards

Although their primary purpose is to keep your funds and sensitive information safe in case of a data breach on vendors’ servers, Privacy Virtual Cards can do much more. They have additional features that give you more control over your transactions and budget. 

You can link your debit card or bank account to Privacy and generate one of the two card types from the table below:


Single-Use Card
Merchant-Locked Card
  • This card closes minutes after you complete the first payment.

  • It’s especially useful when transacting with a merchant for the first time, and you’re unsure of their credibility.

  • This card locks to the first merchant you use it at and can’t be used anywhere else.

  • It’s an excellent choice for merchants you frequently buy from, as well as subscription services, such as DashPass, Audible, and Chegg

Merchant-Locked Cards come with a few other benefits. They allow you to pause or close cards almost instantly without impacting the funding source. This feature makes Privacy Cards ideal for subscriptions because they can help prevent unwarranted charges while the company is processing your cancellation request.

You can also set spending limits on your virtual cards to prevent sneaky merchants and subscription services from charging you more than the agreed price. Privacy will decline all charges on paused or closed cards and those exceeding the preset limit. 

A photo of a person using a smartphone outside
Source: Tim Samuel

Setup Procedures and Other Crucial Information About Privacy

Privacy Virtual Cards are accepted by most merchants and websites that accept Visa® and Mastercard® payments, including well-known subscription-based companies like Zoom, Peloton, Walmart, HBO Max, and Grammarly

You can get Privacy on the web or as a:

  • Browser extension—Get the Privacy extension for Chrome, Firefox, Safari, and Edge, and have your virtual cards auto-populated at checkout so you don’t have to memorize or type in card numbers. If you’re an iPhone or iPad user, you can enjoy fast and seamless checkouts with the Safari iOS extension.
  • Mobile app—Install the Privacy mobile app on your Android or iOS device to create and manage your virtual cards on the go.

To get started with Privacy, you should:

  1. Create an account
  2. Enter the information required to verify your identity
  3. Connect a bank account or debit card
  4. Generate your virtual cards

Privacy gives you multiple pricing options, including a Personal lan that’s free for domestic transactions. This plan includes 12 new virtual cards a month and all the benefits listed in this article. With the other two plans, Pro ($10/month) and Premium ($25/month), you can get additional cards and features such as fee-free foreign transactions and priority support.

Privacy — Seamless & Secure Online Card Payments
Checkout securely online by creating unique virtual card numbers for every purchase. Avoid data breaches, unwanted charges, and stolen credit card numbers.
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