How To Cancel Amazon Music—The Complete Guide
Amazon Music is a music streaming platform that provides over 100 million songs and podcasts to more than 55 million subscribers. While Prime members get the Amazon Music experience for free, other users have to pay $10.99 a month for Amazon Music Unlimited or opt for a free tier with ads.
However, with so many available music streaming platforms out there, you might decide to cancel your Amazon Music subscription and try something new.
If you want to switch to an alternative service, this guide will show you how to cancel Amazon Music on different devices. You’ll also learn how to protect your bank account or debit card from unexpected subscription charges.
The content in this article is up-to-date as of January 2025. For newer information, visit the Amazon Music website or contact the platform’s customer support.
How To Cancel Amazon Music Subscription on a Browser
If you’re an Amazon Prime user, an ad-free Amazon Music account is included in your membership. There’s no way to cancel your Amazon Music Prime subscription separately—you can only terminate your Amazon Prime subscription. In case you’re subscribed to Amazon Music Unlimited, you can cancel that subscription separately.
To cancel Amazon Prime or an individual Amazon Music Unlimited subscription on your browser, consult the table below:
You can also subscribe to Apple Music Unlimited through a third-party service, such as a mobile service provider like Verizon, the Apple App Store, or Google Play. In that case, you’ll have to cancel your subscription through those services.
How To Cancel Amazon Music on an iPhone and Android Device
To cancel your Amazon Music Unlimited subscription on an iPhone or Android smartphone, you have to do one of the following:
- Use a mobile browser to access Amazon.com or the Amazon Music website.
- Access the Amazon Music app.
Consult the table below to learn how to cancel an Amazon Music subscription on an app:
When you cancel your Amazon Music subscription on your phone, your membership will remain active until the end of the current billing cycle. After that, you won’t be charged again.
How To Cancel Amazon Music on Alexa
You can subscribe to Amazon Music Unlimited via your Alexa, but you can’t terminate your subscription using the device. If you ask Alexa about the cancelation process, it will instruct you to visit Amazon’s website or your Amazon Music app.
Some Alexa users have reported incidents of accidental subscription to services like Amazon Music while conversing with the device. To reduce the risk of such accidents, you can deactivate voice purchases on Alexa by following these steps:
- Access the Alexa app on a supported device.
- Choose More.
- Click or tap Settings.
- Go to Account Settings.
- Open Voice Purchasing.
- Toggle off the option.
What Happens Once I Cancel My Amazon Music Subscription?
When you cancel your Amazon Music subscription, you won't receive a refund for the month you've already paid for, but you’ll be able to use the service for the remainder of the billing period. The only exception is if Amazon bans your account—in that case, you may contact their customer service for a partial refund.
If you cancel your Amazon Music trial, which you can do by following the same steps as for a regular subscription, the same thing happens—you won’t lose access to the service until the end of your trial period (which lasts 30 days).
Note that canceling your Amazon Music subscription won’t delete your account—the service will simply revert to the free plan with ads. Your saved tracks and playlists will remain, and any premium features will be available once again if you decide to re-subscribe to the paid plan.
Why Can’t I Cancel My Amazon Music Unlimited Subscription?
If you can't cancel your Amazon Music Unlimited subscription, it may be due to one of the following reasons:
- Wrong account—If you have multiple Amazon accounts, you may be logged in to a different account than the one you subscribed with. Check the linked email address to make sure you're using the right account.
- Family plan—Amazon Music won't let you cancel a family plan subscription if you're not the primary account holder. Ask the primary account holder to cancel the subscription.
- Unresolved billing issues—Pending payments, credit card expiration, and other billing-related issues can prevent you from canceling Amazon Music Unlimited. Resolve any outstanding payments before attempting to cancel.
- Technical issues—If you see no option to cancel Amazon Music, your device or app may be experiencing technical problems. Restart the device, clear the app cache and data, or try canceling on a different device. Contact Amazon customer support for assistance if the problem persists.
How To Reach Amazon Music Customer Service
Amazon Music offers multiple customer support channels to help users troubleshoot issues and answer any questions they may have. You can reach Amazon Music customer service via:
- Live chat
- Phone: 1-888-280-4331
- Social media
Amazon Music also has a detailed help page where you can find answers to frequently asked questions and helpful articles on using the service. Through the community forum, you can also interact with other Amazon Music users and get tips and tricks on how to make the most out of your subscription.
How To Remove My Credit Card From Amazon Music
Since you use the same card linked to your Amazon account for all Amazon services, you can't remove the card from Amazon Music alone. Instead, you have to delete the card from your Amazon account entirely. Here's how:
- Visit Amazon.com and sign in.
- Click Your Account.
- Select Payment options.
- Find the credit card you want to delete.
- Click Delete, and then click Confirm delete.
Removing the credit card from your Amazon account helps protect against accidental or unwanted charges after canceling your Amazon Music subscription.
Why Am I Being Charged for Amazon Music?
Following cancellation, you may get charged for Amazon Music if:
- You skipped a step in the cancellation process. Try logging in to your Amazon Music account online and check your subscription status.
- You accidentally re-subscribed. Check your email for any confirmation messages from Amazon about reactivating your subscription.
- Your free trial ended, and you didn't cancel it before the end date. If you don't opt out before the trial period ends, Amazon will automatically charge you for the next billing cycle. Turn off auto-renewal to avoid unexpected charges.
If you're being charged for Amazon Music while you’re a Prime member, it's because you have an Amazon Music Unlimited subscription. Prime Music is free for Prime members, while Amazon Music Unlimited is a separate paid subscription service.
While excessive subscription charges can result from an honest mistake, some companies may intentionally make the cancellation process more difficult to dissuade you from unsubscribing and charge you for another month.
One way to protect yourself from unexpected charges is by using virtual cards, like those from Privacy, to sign up for subscription-based online services, including:
- Streaming platforms like Amazon Music, HBO Max, Spotify, and Netflix
- Newspapers like the New York Times and Wall Street Journal
- User favorites like Dropbox, Tinder, or Microsoft
You can connect Privacy Virtual Cards to your debit card or a bank account, and they’ll act as an additional security layer between your funding source and online merchants. Virtual card providers like Privacy also offer spending management features that let you limit, pause, or stop charges to your virtual cards at any time—protecting you against unexpected subscription charges from any merchant.
Prevent Unwanted Subscription Charges With Privacy
After signing up for Privacy, you can generate virtual cards for different uses. There are three types of Privacy Virtual Cards:
- Single-Use Cards—These cards can be used only once and are an excellent choice for first-time transactions on unfamiliar websites.
- Merchant-Locked Cards—You can use these cards multiple times with a single vendor, making them perfect for subscriptions like Amazon Music, SiriusXM, or Audible.
- Category-Locked Cards—These cards can also be used multiple times, but instead of “locking” to a single merchant, they’re “tied” to a specific merchant category, such as travel or digital goods.
Privacy Virtual Cards provide various features that can help you manage your subscription payments. By setting a spending limit on your Merchant-Locked Cards, you can define how much subscription merchants can charge you. Any transactions that go above this limit will be automatically declined by Privacy. This feature can help protect you from potential double charges, fees you were not aware of, or unexpected changes in pricing.
Privacy Cards can also be paused or closed anytime without affecting the funding source, and Privacy will block any charges to the closed or paused card. This feature is particularly useful when you want to cancel subscriptions—you can pause or close your Merchant-Locked Card, protecting your account from unwanted charges if the subscription termination process drags out (and after you complete it).
Create Your First Privacy Virtual Card in a Few Easy Steps
To start using Privacy, follow these simple instructions:
- Sign up for a Privacy Account
- Provide the information necessary to confirm your identity
- Connect a funding source
- Request your first Privacy Virtual Card
By signing up for Privacy, you will gain access to its browser extension, which autofills card numbers during checkout, making online purchases fast and seamless. The extension is available on the following browsers:
If you’re on the go, you can create and manage your virtual cards from the Privacy mobile app, which is available on Android and iOS devices. Privacy’s free integration with 1Password allows you to manage all your passwords and virtual cards from a single dashboard, further enhancing convenience.
Privacy lets you choose between four plans:
- Personal—Free for domestic purchases. Includes up to 12 Single-Use and Merchant-Locked Cards per month, the ability to set spending limits and pause/close the cards, and access to browser extension and mobile app.
- Plus—Costs $5 per month. Includes everything in Personal, up to 24 virtual cards each month, and lets you add custom notes to your cards. You can also share cards with trusted friends and family and enjoy priority customer support, and generate Category Cards.
- Pro—Costs $10 per month. It comes with all Plus features, up to 36 new monthly cards, and waives all foreign transaction fees. You also get a 1% cashback on eligible purchases (totaling up to $4,500 per month).
- Premium—Costs $25 per month. Includes everything in Pro and up to 60 virtual cards each month.
