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How To Cancel Amazon Music—The Complete Guide

Ashley Ferraro, Product
Feb 2, 2024
 Min Read
Manage Your Subscription Payments

Amazon Music is a music streaming platform that provides over 100 million songs and podcasts to more than 55 million subscribers. While Prime members get the Amazon Music experience for free, other users have to pay $10.99 a month for Amazon Music Unlimited or opt for a free tier with ads. 

However, with so many available music streaming platforms out there, you might decide to cancel your Amazon Music subscription and try something new.

If you want to switch to an alternative service, this guide will show you how to cancel Amazon Music on different devices. You’ll also learn how to protect your bank account or debit card from unexpected subscription charges.

The content in this article is up-to-date as of December 2023. For newer information, visit the Amazon Music website or contact the platform’s customer support. 

How To Cancel Amazon Music Subscription on a Browser?

If you’re an Amazon Prime user, an ad-free Amazon Music account is included in your membership. There’s no way to cancel your Amazon Music Prime subscription separately—you can only terminate your Amazon Prime subscription. In case you’re subscribed to Amazon Music Unlimited, you can cancel that subscription separately.

To cancel Amazon Prime or an individual Amazon Music Unlimited subscription on your browser, consult the table below:

Amazon Music Unlimited Amazon Prime 
  1. Go to the Amazon Music website.

  2. Access the Settings screen.

  3. Head to the Amazon Music Unlimited section.

  4. Find the Subscription Renewal settings.

  5. Choose Cancel.

  6. Confirm your choice.

  1. Visit

  2. Open the Accounts & Lists menu from the top-right corner of the screen.

  3. Choose Prime Membership.

  4. Click Manage Membership.

  5. Choose End Membership.

  6. Follow any remaining on-screen instructions.

You can also subscribe to Apple Music Unlimited through a third-party service, such as a mobile service provider like Verizon, the Apple App Store, or Google Play. In that case, you’ll have to cancel your subscription through those services.

A photo of an iPhone placed on a wooden surface and displaying an Amazon Prime logo
Source: Marques Thomas

How To Cancel Amazon Music on an iPhone and Android Device

To cancel your Amazon Music Unlimited subscription on an iPhone or Android smartphone, you have to do one of the following:

  • Use a mobile browser to access or the Amazon Music website.
  • Access the Amazon Music app.

Consult the table below to learn how to terminate your subscription via the Amazon Music app:

iPhone Android Devices
  1. Open the Amazon Music app.

  2. Tap the cogwheel icon.

  3. Choose Settings.

  4. Tap Subscription Renewal.

  5. Choose Cancel Subscription.

  6. Confirm your choice.

  1. Open the Amazon Music app.

  2. Tap the three dots in the upper right corner of the screen.

  3. Choose Settings.

  4. Tap Amazon Music Unlimited.

  5. Choose Subscription Renewal.

  6. Tap Cancel Subscription.

  7. Choose Submit.

A photo of a hand holding an iPhone with a visible home screen
Source: Bagus Hernawan

How To Cancel Amazon Music on Alexa

You can subscribe to Amazon Music Unlimited via your Alexa, but you can’t terminate your subscription using the device. If you ask Alexa about the cancelation process, it will instruct you to visit Amazon’s website or your Amazon Music app. 

Some Alexa users have reported incidents of accidental subscription to services like Amazon Music while conversing with the device. To reduce the risk of such accidents, you can deactivate voice purchases on Alexa by following these steps:

  1. Access the Alexa app on a supported device.
  2. Choose More.
  3. Click or tap Settings.
  4. Go to Account Settings.
  5. Open Voice Purchasing.
  6. Toggle off the option.
A photo of an Amazon Alexa Echo Dot 3 on a wooden surface
Source: Lazar Gugleta

What Happens Once I Cancel My Amazon Music Subscription?

When you cancel your Amazon Music subscription, you won't receive a refund for the month you've already paid for, but you’ll be able to use the service for the remainder of the billing period. The only exception is if Amazon bans your account—in that case, you may contact their customer service for a partial refund.

Note that canceling your Amazon Music subscription won’t delete your account—the service will simply revert to the free plan with ads. Your saved tracks and playlists will remain, and any premium features will be available once again if you decide to re-subscribe to the paid plan. 

What To Do if You Can’t Cancel an Amazon Music Subscription 

Terminating an Amazon Music subscription is a straightforward process, but this doesn’t mean an occasional glitch can’t happen. For instance, one user claimed that the cancel option was missing and had instead been replaced with a prompt to switch from an individual to a family plan. 

Cancellation issues with different subscription services are a common occurrence. While these issues can be a result of an error, some companies may intentionally make the cancellation process more difficult to dissuade you from unsubscribing. In some cases, the service providers might guilt-trip you into remaining subscribed, request that you fill out a lengthy survey, or insist you talk to a customer service representative over the phone to complete the process. These methods may prolong the cancellation and result in you having to pay for another month or more for a subscription you no longer want.

One way to protect yourself from unexpected charges is using virtual cards, like those from Privacy, to sign up for subscription-based online services, including:

You can connect Privacy Virtual Cards to your debit card or a bank account, and they will act as an additional security layer between your funding source and online merchants. Virtual card providers like Privacy also offer spending management features that let you limit, pause, or stop charges to your virtual cards at any time—protecting you against unexpected subscription charges from any merchant. 

Prevent Unwanted Subscription Charges With Privacy

After signing up for Privacy, you can generate virtual cards for different uses. There are two types of Privacy Virtual Cards:

  • Single-Use Cards—These cards can be used only once and are an excellent choice for first-time transactions on unfamiliar websites.
  • Merchant-Locked Cards—You can use these cards multiple times with a single vendor, making them perfect for subscriptions like Amazon Music, SiriusXM, or Audible.

Privacy Virtual Cards provide various features that can help you manage your subscription payments. By setting a spending limit on your Merchant-Locked Cards, you can define how much subscription merchants can charge you. Any transactions that go above this limit will be automatically declined by Privacy. This feature can help protect you from potential double charges, fees you were not aware of, or unexpected changes in pricing.

Privacy Cards can also be paused or closed anytime without affecting the funding source, and Privacy will block any charges to the closed or paused card. This feature is particularly useful when you want to cancel subscriptions—you can pause or close your Merchant-Locked Card, protecting your account from unwanted charges if the subscription termination process drags out (and after you complete it).

Create Your First Privacy Virtual Card in a Few Easy Steps

To start using Privacy, follow these simple instructions:

  1. Sign up for a Privacy Account
  2. Provide the information necessary to confirm your identity
  3. Connect a funding source
  4. Request your first Privacy Virtual Card

By signing up for Privacy, you will gain access to its browser extension, which autofills card numbers during checkout, making online purchases fast and seamless. The extension is available on the following browsers:

If you’re on the go, you can create and manage your virtual cards from the Privacy mobile app, which is available on Android and iOS devices. 

Privacy lets you choose between three plans:

  1. Personal—free for domestic purchases. Includes up to 12 virtual cards per month, the ability to set spending limits and pause/close the cards, and access to browser extension and mobile app.
  2. Pro—costs $10 per month. Includes everything in Personal, up to 36 virtual cards each month, no foreign transaction fees, and 1% cashback on eligible purchases (totaling up to $4,500 per month).
  3. Premium—costs $25 per month. Includes everything in Pro, up to 60 virtual cards each month, and dedicated account management.

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