How To Cancel HelloFresh—Process and Tips
HelloFresh has dominated the meal kit delivery market since its launch in 2011 and became the leading meal kit company in the U.S. in 2022. Their easy-to-follow recipes, pre-measured fresh ingredients, and convenient delivery have made cooking at home more accessible and enjoyable for over 7.1 million active customers worldwide.
Despite its convenience and variety, HelloFresh may not be the right fit for everybody. If you want to cancel HelloFresh, refer to this step-by-step guide. This tutorial will explain the exact steps you need to take and provide tips to avoid unwanted charges for any subscription you are trying to cancel.
Note that the content in this article is valid as of November 2023. Please visit the official HelloFresh website or contact the customer support team for updates.
Canceling HelloFresh—What You Need To Know
Before you cancel your HelloFresh account, you should know that you can pause your subscription temporarily if you plan on using their services again in the future. You can skip up to six weeks of orders at a time by completing these steps:
- Log into your account.
- Navigate to the My Menu tab.
- Select the day of the week you want to skip, then click Skip Week.
If you are determined to cancel your HelloFresh subscription, you should do so at least five days before your next delivery date. The cutoff time is 11:59 pm PST, so make sure you cancel your subscription before that. If you forget to cancel or skip your delivery, HelloFresh will charge and deliver the upcoming order, and you won't be able to get a refund.
The following section outlines the specific steps you should follow to cancel your HelloFresh subscription via the website, app, or phone call.
How To Cancel HelloFresh Subscription via the Website
To discontinue your HelloFresh subscription via the website, follow these steps:
- Log into your account at HelloFresh.com.
- Select your name in the upper right corner of the screen and click Account Settings.
- Scroll down the Plan settings page and select Cancel Plan under the Status section.
- Follow the on-screen instructions to proceed with the cancellation process.
You should receive a message from HelloFresh confirming that your subscription has been successfully canceled. If you do not receive this email, you should contact HelloFresh customer service to ensure your account has been terminated.
How To Cancel HelloFresh on the App and Via Phone Call
If you’ve signed up for HelloFresh using the mobile app—Android or iOS—you must cancel your subscription directly through the app. The following table details the exact steps you should complete to end your HelloFresh subscription via app and phone call:
| Via Mobile App | Via Phone Call |
|---|---|
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You can also email HelloFresh at hello@hellofresh.com and ask them to cancel your account. Make sure to include all the necessary details in the message, such as your name, email address, phone number, and reason for canceling.
Is It Easy To Cancel HelloFresh?
Canceling HelloFresh is a straightforward process, but this doesn’t mean an occasional glitch can’t happen. According to Trustpilot reviews, one user claimed to have been charged for an order even after they had canceled their membership. Another user allegedly had their card charged after canceling an order that hadn't been processed yet.
While issues with subscription cancellations can arise from technical glitches or honest errors, some companies may intentionally make the cancellation process difficult to keep you from leaving. They may use tactics such as vague cancellation instructions and confusing design to prolong the procedure and continue to charge you. You may be billed even after completing all the required steps.
To avoid such inconveniences and protect yourself from overcharges by subscription merchants, use virtual cards to pay for your subscriptions. Virtual cards mask your actual financial information with random card numbers at checkout, shielding it from potential hackers. Dedicated virtual card providers like Privacy provide comprehensive card controls and customization features on top of robust security to help you manage your online spending and subscriptions more successfully.
How Privacy Virtual Cards Protect Against Unwanted Subscription Charges
Once you link a debit card or bank account to Privacy, you can generate two types of cards—Single-Use and Merchant-Locked. Learn how these cards work in the following table:
