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How To Cancel HelloFresh—Process and Tips

Ashley Ferraro, Product
Written by
Ashley Ferraro, Product
Reviewed by
Jan 23, 2024
 • 
10
 Min Read
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HelloFresh has dominated the meal kit delivery market since its launch in 2011 and became the leading meal kit company in the U.S. in 2022. Their easy-to-follow recipes, pre-measured fresh ingredients, and convenient delivery have made cooking at home more accessible and enjoyable for over 7.1 million active customers worldwide.

Despite its convenience and variety, HelloFresh may not be the right fit for everybody. If you want to cancel HelloFresh, refer to this step-by-step guide. This tutorial will explain the exact steps you need to take and provide tips to avoid unwanted charges for any subscription you are trying to cancel.

Note that the content in this article is valid as of November 2023. Please visit the official HelloFresh website or contact the customer support team for updates.

A close-up photo of fresh vegetables placed on top of a wooden table
Source: MART PRODUCTION

Canceling HelloFresh—What You Need To Know

Before you cancel your HelloFresh account, you should know that you can pause your subscription temporarily if you plan on using their services again in the future. You can skip up to six weeks of orders at a time by completing these steps:

  1. Log into your account.
  2. Navigate to the My Menu tab.
  3. Select the day of the week you want to skip, then click Skip Week.

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If you are determined to cancel your HelloFresh subscription, you should do so at least five days before your next delivery date. The cutoff time is 11:59 pm PST, so make sure you cancel your subscription before that. If you forget to cancel or skip your delivery, HelloFresh will charge and deliver the upcoming order, and you won't be able to get a refund.

The following section outlines the specific steps you should follow to cancel your HelloFresh subscription via the website, app, or phone call.

How To Cancel HelloFresh Subscription via the Website

To discontinue your HelloFresh subscription via the website, follow these steps:

  1. Log into your account at HelloFresh.com.
  2. Select your name in the upper right corner of the screen and click Account Settings.
  3. Scroll down the Plan settings page and select Cancel Plan under the Status section.
  4. Follow the on-screen instructions to proceed with the cancellation process.

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You should receive a message from HelloFresh confirming that your subscription has been successfully canceled. If you do not receive this email, you should contact HelloFresh customer service to ensure your account has been terminated.

How To Cancel HelloFresh on the App and Via Phone Call

If you’ve signed up for HelloFresh using the mobile app—Android or iOS—you must cancel your subscription directly through the app. The following table details the exact steps you should complete to end your HelloFresh subscription via app and phone call:

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    • To get started with Privacy, complete the following steps:

    1. Register
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    4. Request and create your virtual cards
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    • More virtual cards (up to 60 per month)
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    Spending Limits

    Set a spending limit and Privacy will decline any transactions that go over the limit

    Merchant-Locked Cards

    Lock Privacy Cards to the first merchant they’re used at to prevent misuse if stolen

    Single-Use Cards

    Create Privacy Cards that close automatically after the first purchase is made on them

    Pause/Close Cards

    Pause or close your Privacy Cards at any time to block future transaction attempts

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