How To Cancel HelloFresh—Process and Tips
HelloFresh has dominated the meal kit delivery market since its launch in 2011 and became the leading meal kit company in the U.S. in 2022. Their easy-to-follow recipes, pre-measured fresh ingredients, and convenient delivery have made cooking at home more accessible and enjoyable for over 7.1 million active customers worldwide.
Despite its convenience and variety, HelloFresh may not be the right fit for everybody. If you want to cancel HelloFresh, refer to this step-by-step guide. This tutorial will explain the exact steps you need to take and provide tips to avoid unwanted charges for any subscription you are trying to cancel.
Note that the content in this article is valid as of November 2023. Please visit the official HelloFresh website or contact the customer support team for updates.
Canceling HelloFresh—What You Need To Know
Before you cancel your HelloFresh account, you should know that you can pause your subscription temporarily if you plan on using their services again in the future. You can skip up to six weeks of orders at a time by completing these steps:
- Log into your account.
- Navigate to the My Menu tab.
- Select the day of the week you want to skip, then click Skip Week.
If you are determined to cancel your HelloFresh subscription, you should do so at least five days before your next delivery date. The cutoff time is 11:59 pm PST, so make sure you cancel your subscription before that. If you forget to cancel or skip your delivery, HelloFresh will charge and deliver the upcoming order, and you won't be able to get a refund.
The following section outlines the specific steps you should follow to cancel your HelloFresh subscription via the website, app, or phone call.
How To Cancel HelloFresh Subscription via the Website
To discontinue your HelloFresh subscription via the website, follow these steps:
- Log into your account at HelloFresh.com.
- Select your name in the upper right corner of the screen and click Account Settings.
- Scroll down the Plan settings page and select Cancel Plan under the Status section.
- Follow the on-screen instructions to proceed with the cancellation process.
You should receive a message from HelloFresh confirming that your subscription has been successfully canceled. If you do not receive this email, you should contact HelloFresh customer service to ensure your account has been terminated.
How To Cancel HelloFresh on the App and Via Phone Call
If you’ve signed up for HelloFresh using the mobile app—Android or iOS—you must cancel your subscription directly through the app. The following table details the exact steps you should complete to end your HelloFresh subscription via app and phone call: