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Pause/Close Cards

Pause or close your Privacy Cards at any time to block future transaction attempts

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Cancel Avast License on Any Device—A Step-by-Step Tutorial

Ashley Ferraro, Product
Apr 5, 2024
 Min Read
Manage Your Subscription Payments With Virtual Cards

Avast is one of the top contenders in the antivirus market, boasting 495+ million users worldwide and providing comprehensive protection against viruses, ransomware attacks, and other malicious threats. While its advanced security features and easy-to-use interface make it a fan favorite, some users may decide to cut ties with the software for reasons such as switching to a different antivirus provider, cost concerns, or dissatisfaction with the product.

If you are looking to cancel your Avast license, this detailed guide will walk you through the process. You'll learn the exact steps to follow via the Avast website, Apple App Store, Google Play Store, or customer support. Discover tips to ensure a smooth cancellation experience without the anxiety of unwanted subscription charges.

The information in this guide is valid as of January 2024. Please visit the official Avast website or contact customer support directly for updates.

An illustration of an antivirus protection technology
Source: Rifkiedr

How To Cancel Avast License via the Official Website

To cancel an Avast license you purchased through the official website, take these steps:

  1. Log in to your Avast account on a computer browser.
  2. Click Manage subscriptions on the My subscriptions tile.
  3. Find the subscription you want to cancel and click Manage subscription.
  4. Click Unsubscribe or Cancel renewal.
  5. Review your subscription details, then click Confirm & finish.
  6. Provide a reason for canceling the renewal (optional).
  7. Click Unsubscribe or Cancel renewal.
  8. Review the details about your canceled subscription, then click Close.

You will receive a confirmation email from Avast that your subscription has been successfully canceled. Your subscription status on the Avast website will now show Expiring, and you can continue to use your paid subscription until its expiration date. After this date, you will be switched to the free version or lose access to the software, depending on your license type.

How To Cancel Avast Subscription on the App Store or Google Play Store

If you purchased your Avast subscription through the Apple App Store or Google Play Store, follow the instructions in the table below to cancel it:

On the Apple App Store On the Google Play Store
  1. Open the App Store app on your iPhone or iPad.

  2. Tap your profile image in the top-right corner of the screen.

  3. Select Subscriptions.

  4. Locate and tap the Avast subscription you want to cancel.

  5. Select Cancel Subscription.

  6. Tap Confirm to confirm the cancellation.

  1. Open the Google Play Store app on your Android device.

  2. Tap your profile image in the top-right corner of the screen.

  3. Select Payments and Subscriptions.

  4. Tap Subscriptions.

  5. Select the Avast subscription you want to cancel.

  6. Tap Cancel Subscription.

  7. Follow the on-screen prompts to complete the cancellation.

How To Cancel Avast License by Contacting Customer Support

You can also cancel your Avast subscription by contacting customer support—there are two ways to do this:

  1. By contacting Avast customer support directly
  2. Via the Nexway Avast customer portal

Refer to the table below for steps to follow for each method:

Contacting Avast Customer Support Directly 
  1. Visit the Avast Support page on your computer browser.

  2. Select a reason for canceling the subscription from the drop-down menu if prompted.

  3. Select your preferred contact method from the provided options.

  4. Follow the on-page instructions to request cancellation of your subscription. An Avast support rep will contact you to complete the cancellation process.

Via the Nexway Avast Customer Portal
  1. Access the appropriate Avast Customer Portal on your computer browser according to your region—USA, UK, Canada, EU, or Brazil.

  2. Log in with the email address and password you used to purchase the subscription.

  3. Navigate to Quick Links.

  4. Click the Change Auto-Renewal Settings tile.

  5. Select the Avast subscription you want to cancel.

  6. Scroll to the Auto-Renewal section and select Disabled.

Click Disable automatic renewal to confirm your decision.
A photo of a person using a laptop placed on their lap
Source: Engin Akyurt

Will You Get a Refund After Canceling Your Avast Subscription?

Avast has a 30-day money-back guarantee if you're not satisfied with the product. However, this applies only to Avast product subscriptions you purchased online via:

  1. The official Avast website
  2. An offer within another Avast product on Windows PC or Mac
  3. Google Play Store

There are two ways to request a refund from Avast, as shown in the table below:

Through Your Avast Account By Contacting Avast Customer Support
  1. Sign in to your Avast Account on a computer browser.

  2. Go to the Order history tile and click See your order history.

  3. Select Request a refund under the order you want a refund for.

  4. Click Request a refund and select Continue.

  5. Select a reason for the refund request.

  6. Click Request a refund and select Close.

  1. Open the Avast refund request form on your computer browser.

  2. Select your product type, then click Next.

  3. Select a reason for requesting a refund from the drop-down menu.

  4. Choose your preferred contact option (chat, email, or phone), depending on availability, selected product, and region.

  5. Follow the on-screen prompts to contact Avast customer support and request a refund.

If Avast approves your refund request, the time it takes for the money to reflect in your account depends on your payment method. If you paid with a credit card, debit card, or PayPal, the refund will take up to 7 business days to show. For other payment methods, it may take up to 14 business days. 

Why It's Recommended To Pay for Subscriptions With Virtual Cards

While canceling an Avast license is easy, some companies may make the cancellation process difficult on purpose to keep you subscribed and prolong your payments. These companies may resort to sneaky practices such as making the cancellation buttons inconspicuous, keeping you on hold for a long time, or requiring you to visit their physical store in person to cancel your subscription.

You may follow all the outlined instructions and still get charged for a service you no longer want due to an honest error on the company's side. An effective way to avoid excessive subscription costs is to pay for subscriptions with virtual cards from Privacy. 

Connected to a real funding source, virtual cards replace your actual financial information with unique random card numbers at checkout, adding an integral layer of security around your transactions. Robust virtual card providers like Privacy offer extensive customization options that give you greater financial control over your subscriptions. 

A photo of a hand holding payment cards against a grey background
Source: Avery Evans 

Limit How Much Companies Can Charge You With Privacy Virtual Cards

Privacy allows you to link your debit card or bank account and generate multiple virtual cards to pay for various subscriptions such as NordVPN, Adobe, and Dropbox. You have two types of Privacy Virtual Cards at your disposal:

  • Single-Use—It closes automatically a few minutes after you complete your first transaction. It's perfect for shopping on websites whose credibility you're yet to verify and those you don't plan on visiting again.
  • Merchant-Locked—It "locks" to the first merchant you use it with but allows for repeat purchases at that particular vendor. It's perfect for recurring payments such as subscriptions

Privacy Cards also let you set spending limits on them, and they can be paused or closed without affecting the linked funding source. 

The card pausing/closing feature is useful when you want to stop a subscription. While you must follow the company's cancellation procedure, Privacy will decline all charge attempts on the card. By setting a spending limit, you can limit overcharges from any company as Privacy will block all transactions that go over your preset limit.

How To Start Using Privacy Virtual Cards

To set up Privacy, take the following steps:

  1. Register
  2. Provide the information needed to verify your identity
  3. Add a funding source—debit card or bank account
  4. Request and generate virtual cards

Privacy also offers the following features to make your online shopping experience more convenient:

  • Browser extension—Available for Chrome, Firefox, Safari, Edge, and Safari iOS for iPhone and iPad users, the Privacy Browser Extension auto-completes your virtual card details at checkout, facilitating fast and seamless transactions. 
  • Mobile app—By installing the Privacy mobile app on your Android or iOS device, you can create new virtual cards and manage existing ones on the go. 

Privacy's Personal plan, which is free for domestic transactions, includes 12 virtual cards per month and the above-discussed benefits. You can upgrade to Pro ($10/month) or Premium ($25/month) if you want:

  • More virtual cards (up to 60 cards per month with Premium)
  • Fee-free international transactions
  • Priority support
Privacy — Seamless & Secure Online Card Payments
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